Vendor Oversight Check

Live. Are you overseeing your collection agencies, law firms and vendors the way regulators expect?

Checks how a creditor, debt buyer or agency oversees each collection service provider: agencies, law firms, letter, dialer and text vendors, skip-trace vendors, payment processors, call centers and data hosts. Sets a risk tier from what the vendor does (contacting consumers or handling payments is high risk) and checks due diligence, license and bond, contract terms (compliance with federal and state collection law, safeguarding consumer information, incident notice, audit rights, return or disposal of data at termination), complaint reporting, policy and training review, call and message monitoring, unapproved subcontractors or offshore work, and that only the data the vendor needs is shared (FDCPA 1692c(b)). Tracks the audit cadence (12, 24 or 36 months) and next due date, open and critical findings, and the 90-day complaint rate against your benchmark. Based on CFPB Bulletin 2016-02, the 2023 Interagency Guidance on Third-Party Relationships and the FTC Safeguards Rule (16 CFR 314.4(f)). Vendor labels and yes/no facts only. Not legal advice.

Price: $0.005 per record after 1,000 free per month.

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