Inbound Email Triage

Coming soon. Sort consumer emails and replies into queues, catch disputes, cease and attorney notices, and get safe draft replies.

Send up to 200 inbound consumer emails, portal, chat or text replies and get a queue and priority for each: legal, disputes, compliance, payments, hardship, general or no action. Disputes and verification requests, cease requests, attorney representation, bankruptcy, deceased notices, wrong party, identity theft, email opt-outs (Reg F 12 CFR 1006.6(e)) and TCPA consent revocations are detected, with the clocks they start (dispute hold under FDCPA 1692g(b), complaint response, 10 business days to honor a revocation) and the restrictions to record. Each message gets a draft reply that always needs human approval: no reply to a consumer represented by an attorney (1692c(a)(2)), cease notice only after a written cease (1692c(c)), a wrong-party reply that never mentions the debt (1692b, 1692c(b)), and no account details until identity is verified. Social Security and card numbers are flagged and left out of the output.

Status: Coming soon. Pricing is set at launch.

DebtLayer · Tools · Free tools · Docs · support@debtlayer.io