Dialer Supervisor Monitor Check

Live. Supervisor listen / whisper / barge check: role and team scope, registered extension, one leg per supervisor, one barge per call, stale sessions and monitoring notice.

For dialers with supervisor call monitoring: send supervisor sessions (role, team, whether an extension is assigned and registered), agent sessions (team, status, current call) and monitoring session rows (requested or active; listen, whisper or barge; start time, call id, and whether the call's monitoring / recording notice was given), and get, per row, allow / deny / hold for requests and keep / end for live sessions, with the reason: team leaders listen and whisper on their own team only, barge is admin and up by default, the supervisor extension must be registered, the agent must actually be on that call, one live leg per supervisor and one barge per call, sessions end when the call changes or ends, the leg drops or the time cap passes, and monitors are held without a monitoring notice. It never joins audio. Extensions are never echoed. Nothing stored.

Price: $0.001 per record after 1,000 free per month.

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