Dialer Return Call Routing Check

Live. Dialer return call routing check: for each inbound call to your dialing numbers says ok / review / fix, and flags return calls sent to voicemail, empty hold conferences, hang-ups with no dial, agents rung instead of the fallback line, floor calls that skipped the queue, unanswered or slow fallback legs, long queue waits, unlogged calls and repeat callers who never reached a person, with per number class and per DID totals.

For collection teams whose outbound caller IDs get called back: send per inbound call the internal call ref, DID ref and class (floor / agent_line / outbound_cid / unknown), the route taken (queue / fallback / agent / voicemail / hold_conference / ivr / hangup), answered flag, ring and queue-wait seconds, logged flag, caller ref and start time, plus an optional DID roster and settings (slow-answer cap, default 25 s; floor queue-wait cap, default 55 s; repeat-caller window, default 24 h). Get per call ok / review / fix: return calls sent to voicemail or a dead-end hold conference, hang-ups with no dial, agents rung instead of the fallback line, return calls parked in the floor queue or an IVR, floor calls that skipped the queue or went to voicemail, unanswered or slow fallback / agent legs, abandoned or long queue waits, unlogged calls, DIDs missing from or conflicting in the roster, duplicate rows and repeat callers who never reached a person, plus per class and per DID totals. Internal refs only: phone numbers, caller IDs, SIP addresses, names, emails, notes, dialplan text and recordings are refused before any charge. Nothing stored. Operations aid only, not legal advice.

Price: $0.001 per record after 1,000 free per month.

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