Dialer Callback Queue Check

Live. Scheduled callback queue check: owner first, longest-idle floor fallback, bounded reschedules to the next staffed slot, stuck claims and missed reasons.

For a dialer's booked "call me back" promises: send the callback rows (due time, status, owning agent, phone, reschedule and dial-try counts, missed reason, and optionally minutes until the consumer's calling window opens) plus agent sessions, and get what the scheduler should do with each one right now: wait, dial for the owner, hand it to the longest-idle dialable agent once the owner is busy past the fallback delay (or at once with no owner, one callback per agent per pass), nudge the owner, reschedule to the next staffed slot when the floor is empty or the consumer's window is closed (bounded), release a claim stuck in dialing, or mark it missed with a reason. Flags agent sessions that show ready but cannot take a call and missed rows with no reason. It only chooses when and to whom; your calling-window / DNC gate still decides at dial time. Phones come back masked; notes are never echoed. Nothing stored.

Price: $0.001 per record after 1,000 free per month.

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