Dialer Call Offer Routing Check

Live. Dialer call offer routing check: per offer ok / review / fix for offers to agents who were not dialable, longer-idle agents passed over, offers after the missed-offer DND threshold, auto-answer misses and slow answers, plus per agent accept rate, miss streaks and DND-due flags.

For collection dialers that offer answered calls to agents: send the call-offer log, one row per offer (internal offer / call ref, internal agent ref, offered at, outcome accepted / missed / declined / timeout / canceled, optional answer time and auto-answer setting, the offered agent's state -- status, softphone registered, event stream connected, on a call, when the last call ended -- and optionally the other candidate agents' states at offer time), with optional settings (missed offers before DND, ring timeout, slow answer seconds). Get per offer ok / review / fix with reasons: offered to an agent who was not ready, already on a call, had no registered softphone or a disconnected event stream; passed over a dialable agent idle longer (never-called agents first, then the earliest last call END time); kept offering after the missed-offer DND threshold (default 3 in a row; an accept resets it, caller hang-ups do not count); auto-answer offers that rang out; slow accepts; answer times past the ring timeout; and the same call re-offered to an agent who already missed it. Also per agent offers, accepts, misses, accept rate, average answer time, miss streaks, DND-due flags and times passed over while longest idle. Agent and offer refs only: names, phone numbers, extensions and emails are refused and never echoed. Nothing stored. Operations aid only, not legal advice.

Price: $0.001 per record after 1,000 free per month.

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