Dialer Agent Adherence Check

Live. Dialer agent schedule adherence and occupancy check: adherence, occupancy, late logins, early logouts, break and pause time over the allowance, untracked shift time and absent agents per agent and for the team, plus per state row ok / review / fix / exclude.

For collection call floors that schedule agents in shifts: send each agent's scheduled shift (internal agent ref, start, end, optional break allowance) and the dialer agent state log (ready, offered, in call, bridge, parked, wrap-up, DND, pause, break, offline, each with a start and end; optional grace minutes, wrap-up cap, pause cap, adherence target, occupancy ceiling and report date) and get schedule adherence, occupancy, late logins, early logouts, break and DND / pause time over the allowance, untracked time inside the shift and scheduled agents who never logged in, per agent and for the team, plus per state row ok / review / fix / exclude with the reasons: the same state row twice, rows from another day, an end before the start, overlapping states for one agent, states for an agent with no shift, time outside the shift, long wrap-ups and long pauses. Rows that cannot be timed are left out of the totals. Takes internal agent refs only, never names, phone numbers or emails. Nothing stored.

Price: $0.001 per record after 1,000 free per month.

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