Complaint Root Cause Analyzer

Live. Group your consumer complaints by CFPB debt collection issue, find the root causes, trends and hot spots by collector, channel and state, and get the tools that fix each cause.

Send complaint rows (received date, issue text or category, source such as CFPB, state attorney general, BBB or direct, and optional collector, channel, state, client, outcome) and, if you have them, contact volumes per collector, channel or state. Each complaint is mapped to the CFPB debt collection issue taxonomy (communication tactics, not owed, false statements and threats, credit reporting, validation notice, electronic communications, third-party disclosure, fees and interest, payment handling, identity theft, attorney represented, other). You get root causes with their share and likely process failure, monthly counts and complaints per 1,000 contacts, breakdowns by collector, channel, state, client and source, and alerts when complaints are rising, one issue spikes, a collector's share of complaints is far above their share of contacts, or many complaints arrive through regulators. Each root cause lists the DebtLayer tools that address it. Counts and short issue labels only: narratives and consumer identifiers are refused. Up to 5,000 complaints per call, one price per run. Nothing is stored. Not legal advice.

Price: $0.002 per call after 1,000 free per month.

DebtLayer · Tools · Free tools · Docs · support@debtlayer.io