Call QA Scorecard

Live. Grade every collection call (AI voice or human) on 7 areas with a compliance pass/fail, an A-F grade, the one fix that matters most and exact suggested wording.

Classifies the call (live, voicemail, screener, no-connect, test), then scores opening, right-party verification before any account detail, the debt collector disclosure, balance and creditor, objection handling (disputes, attorneys, cease, bankruptcy and deceased must not be rebutted), third-party handling and closing. Threats, false urgency, third-party disclosure, a missing disclosure or collecting after a hard stop is a compliance FAIL with citations. Pass back pattern_counts and it proposes script fixes once an issue repeats in 3 calls. Deterministic rules; nothing is stored. Coaching signal, not legal advice.

Price: $0.009 per call after 1,000 free per month.

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